Terms & Conditions

1. Merchant and acceptance

The seller and service provider is PT Ocean Pearl Seafood (“OPS”, “we”, “us”). By placing an order, the customer confirms that the order information is accurate and accepts these terms, the applicable product or service description, and our Refund & Cancellation Policy.

2. Products, pricing and payment

Current descriptions, deliverables, availability and prices appear on the relevant product or service page before checkout. DOKU processes payments in the currency and amount displayed at checkout. Payment methods depend on DOKU activation, customer location and issuer eligibility. An order is accepted only after OPS receives verified payment confirmation from DOKU.

3. Digital publications

Digital products are licensed to the named buyer for personal or internal business use. Copyright remains with OPS and the identified authors. The buyer may not resell, publicly distribute, upload, share access credentials, or reproduce a publication for third parties without written permission. Delivery uses controlled electronic access following confirmed payment.

4. Professional services

The service page and accepted customer brief define the scope, deliverables and target turnaround. Timelines start after OPS receives complete intake information and, where applicable, verified payment. Fixed-price research services are desk-based unless the written scope expressly includes fieldwork. Quotation-only work begins after written acceptance of scope, schedule and price.

5. Customer responsibilities

Customers must supply lawful, accurate and complete contact, company and project information. The customer must have authority to share any submitted documents. Delays caused by missing or inaccurate information may change the delivery schedule or require a revised quotation.

6. Intellectual and professional limitations

OPS publications and reports provide commercial and technical information based on stated sources and operating experience. They do not replace local legal, tax, veterinary, engineering, investment or regulatory advice. Supplier, price and market information may change after the recorded research date. OPS does not guarantee transaction closure, investment returns or third-party performance.

7. Delivery and support

Digital delivery and service communications are sent to the email address supplied at purchase or intake. Customers should contact OPS promptly if access fails or an order confirmation contains an error. Legitimate paid orders may be reviewed and access reissued after identity and payment verification.

8. Cancellations and refunds

Eligibility depends on the type and stage of the order. The complete rules are stated in the Refund & Cancellation Policy, which forms part of these terms.

9. Privacy and confidentiality

OPS uses customer information to process payment, deliver products, perform services, prevent fraud, provide support and meet legal or accounting duties. Payment credentials are handled through DOKU; OPS does not request card passwords or OTPs. Commercial briefs and submitted documents are treated as confidential and shared only with personnel or providers needed to perform the order or comply with law.

10. Governing law and contact

These terms are governed by the laws of the Republic of Indonesia. The parties should first attempt to resolve a dispute through good-faith written communication.